Guest Service Manager

January 24, 2025

Location: N Charleston, SC

Pay: $42,000-$48,000 a year DOE

Shift: 1st shift

Duties & Responsibilities:

  • Recruit, manage, train and develop Front Office team
  • Oversee Front Office operations
  • Evaluate levels of guest satisfaction and monitor trends with a focus on continuous improvement
  • Ensure VIP guests are recognized as required by brand standards
  • Work with front desk team in promoting upselling techniques and maximizing room occupancy with proper rate strategies
  • Set departmental objectives, work schedules, budgets, policies and procedures
  • Monitor the appearance, standards, and performance of the Front Office team members with an emphasis on training, coaching, and reinforcing
  • Manage staff performance issues in compliance with company policies and procedures
  • Ensure team members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
  • Maintain effective communication and working relationships with all departments
  • Monitor staffing levels to meet business demands

Skills & Experience Required:

  • Associate’s or Bachelor’s degree preferred
  • Hotel management experience required
  • Excellent customer service mindset and superb communication skills (written, oral and electronic)
  • High level of attention to detail
  • Ability to keep multiple tasks organized and complete based on priority
  • Must be experienced in MS Office, especially Word and Excel

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I’ve used this agency 3 times and I’ve had nothing but successful assignments within wonderful organizations with great employees. Hammes Staffing Services has a proven record of placing workers in various industries within the Charleston Area. It’s these friendly and harmonious relationships that Hammes has with the local organizations that are to the benefit of the applicants.

Being new to the area, it was difficult to find a job that fits my qualities. Because of this agency, I found a career opportunity for me to grow and develop into the educational leader that I want to be one day.

After looking for a job for weeks, I came across Hammes staffing. They had multiple options that worked for me and they guided me through the whole process to where I am at now. They work diligently with me with great communication, and it was over all a great experience I suggest to anyone looking for work.

I highly recommend Hammes Staffing & Office Professionals. The knowledge and expertise in all aspects of the staffing and recruitment process is extremely impressive.

The staff at Hammes are amazing! They assisted me with obtaining employment at a time when it seemed like nothing was coming together. I highly recommend them to friends and family. Give them a try, you will not be disappointed.

The best staffing agency! I got placed with a really good job quickly. I would highly recommend this agency for sure!

Hands down one of the best staffing companies in Charleston. Everyone there is very friendly and provides excellent customer services. They are super professional and do their best to get you a job that fits your skill set.